Speaking several languages, IT literacy and discretion are also highly valued at this job. See our sample Concierge Cover Letter. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Make sure you've listed these in your skills for a concierge resume. Assisted with access to all community services available. Checked to ensure that appropriate changes were made to resolve customers' problems. Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. Verified and transfered all account postings and balances to master accounts. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Welcomed guests upon entrance and confirmed reservations. Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Ensured safety at all times in all duties and operations. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. Concierge Resume Examples & Samples. This is something hiring managers will want to see on your document, so it’s essential that you describe your professional experience and skills with the … Found productive task to complete during down time without waiting for directions from manager. 1. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Relaying calls to proper departments and performing a variety of related clerical duties. Follow Linkedin. Communicated between nurses, pharmacist, lab staff and doctors. Let’s take a closer look at each of them. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Responsible for completing paperwork such as work orders, complaints, incidents reports etc. Established safe and clean working environment. They speak with guests all day, so it is important that they speak clearly and maintain a positive tone and a helpful attitude. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. Problem-solving skills. Friendly Attitude Monitoring surveillance cameras and reporting suspicious activities to the property manager. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Established good working relationships with customers/clients. Check out real resumes from actual people. Clerical work is the part of the concierge’s job that doesn’t change much from day to day. Coordinated delivery times with other departments. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Communication -Communication is critical for a concierge. An impressive Concierge Resume should showcase a candidate’s ability to support an establishment with excellent customer service skills. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Provided support to the sales/marketing and business management. Serve as an information liaison, notifying various departments of guest requests or complaints. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Don’t be one of them! Facilitated resident requests for social events. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Arranged for the replacement of items lost by travelers. Training Support Staff and new Management Analyst on Standard Operating Procedures. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Top Concierge Skills. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Provided strong administrative support and services to all levels of staff. Strong motivation can make up for lack of experience. Calling taxis to transport residents and arranging storage for packages and luggage. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Concierge Associate. Answered the telephone in a friendly, proficient and professional manner. What the Concierge Resume Objective Should Tell Prospective Employers. Speaking several languages, IT literacy and discretion are also highly valued at this job. Well versed in anticipating guest needs and responding appropriately. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Developed and implemented marketing techniques to collect patient feedback and developed strategies to enhance customer service relations. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Enhancing resident services and providing up to date information in a more efficient and timely manner. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. I have been on multiple accounts with my tenure with [company name]. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Identify patients that need emergency medical care based on patient/family voiced complaint. Hard-working, outstanding telephone, scheduling, and documentation skills. Received, stored and disbursed residents' packages. Your ability to work to achieve the satisfaction of guests should be highlighted. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Prepared a summary of cash, check, and credit card activities. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Guide the recruiter to the conclusion that you are the best candidate for the concierge manager job. Preference is given to those having extensive experience working in higher-end hotels. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Summary for Concierge Resume. Concierge Resume Sample. Providing residents with information and advising about locations and services outside of the building complex. If you are not sure how to write each part, especially if you are doing this for the first time, it might be a good idea to look at the example sample resumes provided. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Dependable with a strong work ethic and high level of performance. Greeted and assisted store beauty clients in high volume retail setting. Ability to identify customer service issues within the ED lobby and assist with the resolution of … Utilizing principles and processes for providing customer and personal services. Built relationships and trust through empathetic listening and respect. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Sort garbage and keep an eye on all cameras in the building. Problem-solving skills. Answering the telephone, providing information, forwarding calls and taking messages when necessary. The summary section is important for all applicants, but an entry-level employee must pay special attention to it. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Home of the UK's #1 CV Builder × Contact Us. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Followed safety and infection control. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. 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