People hire people, not skillsets or experiences. Let's begin! Co-Founder and CEO of TheInterviewGuys.com. It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. “Tell me about yourself” is a job interview question that is guaranteed to come up in most (if not all) of your job interviews — regardless of your industry, experience level, and job type Since it’s often the first question to be asked in an interview, it’s your big chance to make a first impression. Essentially, the interviewer wants to know if you can clearly identify what excellent customer service actually is, and explain how you can apply these principles to their role. This can be a tricky question to answer. For more customer service interview questions, designed for the team leader role specifically, read our article: Top 10 Customer Service Team Leader Interview Questions. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. But before getting in, you need to get past the interview (and a few assessment tests after that). Sample 2: I’ve been in Customer Service for ten years, helping people find the solutions they need in a timely manner. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. customer service specific interview questions; behavioral interview questions ; Standard interview questions and answers. While it might seem like the hiring manager wants you to list the benefits of the job (free access to the company gym, unlimited smoothies on Fridays) what they’re really asking is, “Why do you believe you’ll be a good fit for this company?” Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, … The hit present, past, and future. "Tell me about yourself" offers you the opportunity to tell the interviewer something unique and different about yourself, within the context of your professional persona. Behavioural interview questions. 20 important store manager interview questions and answers. A job in the customer service industry is one of the most in-demand careers today. How to Answer the Tell Me About Yourself question We recommend that you keep your answer to no less than 30 seconds and no longer than 2 minutes. Briefly talk about your current employer. You should include your name, a personal profile, your key strengths, a recent achievement, your most recent responsibilities and where you want to go next in your career. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. There are 7 other behavioral interview questions that you’re very likely to hear, too, though. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. It will be the job of customer service agent to build a positive relationship with the customer. It’s often the first to be asked and, because it’s an open question, it’s a tough one to answer. What They Want to Know: Interviewers are eager to find out if your definition of customer service matches the company's. 1. Here is a selection of sample answers you can use to respond to questions about customer service. Discuss 2-3 of your most significant accomplishments. Tailor Your Answer to the Role and Company You can expand later in the interview depending on the questions. 6. These were sample answers to “tell me about yourself” question. What is good customer service? Why they ask this: This answer also relies on the homework you did ahead of the interview. Typical Questions Asked in a Retail Job Interview 1. (Present) Most recently, I left my job as the Service Desk Manager at Hotel ABC, where I was responsible for a team of fifteen, including front desk agents and room service attendants. Tell me about yourself can be one of the most frequently asked questions in job interviews. In your response, do the following: Nevertheless, motivation, enthusiasm, and positive attitude (nearly) always works. 1. Tell me about yourself In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. It's also a choice being considered by many jobseekers, especially for fresh grads. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Below are some sample answers which may help you in your interview preparation and especially the question “Tell me about yourself”. At some point in your interview, you will have to answer a question that prods you to give an example or take part in a role play situation. Each of us is different, so is every interview. Tell me about yourself? Answer: This is one of the most basic BPO interview questions which an interviewer would ask a fresher.The very first sentence of your answer should be … Types of interview questions Think of a company that has delivered excellent customer service, and explain why it was so good. And resolved customer complaints and a few assessment customer service interview questions and answers tell me about yourself after that ) often with! 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