Administered Microsoft and Novell networks. Consisted of installing CAT5 Ethernet cable throughout entire facility as well as install switch boards and outlets. Experienced in providing technical assistance to local users to minimize disruptions. She must be able choose the correct hardware based on the existing parts, researching manufacturer's websites and owner's manuals as needed. Reconfigured custom software communication packages on desktop units. Researched possible software applications for proposed business solutions, for both department and individual personnel use. Configured and Maintained Radius, DNS, Mail, FTP, and HTTP servers over the course of 8 years. Joined laptops to the domain in a TCP/IP networked environment with the appropriate Active Directory OU security rights. Interpersonal skills are one of the most important computer technician skills. Diagnosed hardware and software problems related to desktop computers and replaced defective components. Trained personnel on inventory management system using VPN networks. Installed and maintained accurate inventory of software, licensing and computer equipment for entire organization. Trained students in software applications; assisted students in debugging Computer programming. Analyzed system hardware (desktops, laptops, or printers) software, operator problems, and document daily processes. Diagnosed and resolved customer computer issues. technician is expected to provide technical and administrative support, as well as network administration and IT training. Provided help desk support for the ROLM CBX telecommunication systems assisting with configuration changes and user profiles. Performed computer hardware/software repairs including virus removal and OS installs. Installed and set up Windows 2000 and NT Workstations, laptops and HP Laser Printers (both shared and networked). Completed computer system removal/repair/replacement/modification/upgrade/ and system component inspections. Customer Service Skills. Provided inventory control, distribution and reclamation of computer equipment in HSBC's Redeployment Center. Documented procedures for basic operation and maintenance on end-user PC workstations and related peripheral equipment. Provided high quantity integration of new computers. Performed all levels of hardware and software systems support for 250 computers and 50 printers. They should be aware of system recovery programs. Prepared PCs for customer use which included installing drivers or operating systems. For instance, for a job of a software developer, the special skills that an employer will look for are programing languages, operating system knowledge, any extra courses taken, etc. Implemented and managed backup scheme for servers and administrator workstations. Conducted data recovery, virus removal, system optimization, and software configurations. At a basic level of computer proficiency, you should be able to: Write, modify, and edit text using a word processing application Create and format simple spreadsheets Assisted with the upgrading of computers from the Windows XP operating system to Windows 7, at Capital One Banks. Provided desktop support for Windows 2000/XP operating systems, MS Office, Lotus Notes, and various other applications. Active listening skills. Performed trouble shooting for basic network issues such as IP conflicts, setting jacks for DHCP or Static VLAN configurations. Organized, configured and managed 3 computer labs running OpenSuse 11.3 Linux, and maintained 50+ Windows XP Pro workstations. Communication skills are useful in many aspects of computer repair. Resolved computer/network/hardware/software issues; ensured smooth operational flow. Demonstrated customer service and time management skills to maintain service level agreements. Active Listening. Repaired clients personal computer systems including hardware replacement and software configurations. Implemented scripts to download appropriate network software in a standardized package for hundreds of desktops and laptops using WIN 2000 Professional. Provided system diagnostics and repairs that included virus removal. It's not just in the workplace that these skills will come in handy, though. Maintained up-to-date OS images for multiple platform configurations. Diagnosed/Repaired Gateway Branded Computers in Store Service Center Environment. Distributed software packages and provided end-user training. Managed shipment schedule of contracted computer systems when manager was away. Received Citrix Certification and Check Point Firewall Configuration Certification. Developed standard processes in computer hardware administration, troubleshooting, and department management. Ordered replacement parts and necessary software packages. Presented Microsoft Outlook class increasing communication capability internally and externally. Configured and supported Remote Access Dial Up with SecureID card and VPN to 50 local users and remote locations. You can do this by looking at job posts from employers in that industry and creating a list of the common technical skills employers list. Administered user accounts including creation, deletion and modification of Exchange mail account, NT network accounts and RAS accounts. Diagnosed general computer and network connectivity issues via PowerShell and Command Prompt. Provided technical and troubleshooting skills including excellent understanding of standard desktop operating systems (Windows, Max OS, Linux). Computer Technician within an IT Department. Entrusted with the responsibility of handling and maintaining sensitive customer data for data recovery/restoration. Helped established the desktop configuration within the Citrix environment through testing and troubleshooting. Performed testing activities on various computer equipment, peripheral, data communication and computer network systems. Installed and maintained an Ethernet network involving integrated firewall and anti-virus programs. Inventoried existing machines to determine ability for upgrade or need for replacement. Conducted Hardware focused Technology support for major PC /Laptop Manufacturer Repaired & Installed PC/Laptop hardware for commercial & resident. Worked close with Credit and served as a primary contact for updates, upgrades and trouble shooting. Provided customer support, technical troubleshooting, and computer equipment repair in a fast-paced and high-volume environment. In this article, we examine 10 important skills to include on a resume, as well as tips on how to best craft the skills section of your resume. Handled phone calls to the SNE computer Help Desk and performed phone support for Microsoft Windows computers and IBM AS400 terminals. Performed installation, troubleshooting, and problem resolution for PCs, peripherals, home networks, and home network security. Provided technical assistance to customers and other technicians. Installed and configured various peripheral: scanners, modems, tape backups, printers, SCSI devices, hubs and switches. Maintained awareness of advances in technology, computerized diagnostics. Worked with end-users to define and resolve systems operating difficulties associated with developed software packages and computer hardware including printers. Installed routers for maximum connectivity between computers as well as internet. Specialized in repairing and troubleshooting on IBM and other manufactured laptops. Repaired HP, Compaq, Apple and other brands of PC's, laptops and printers in retail and business environments. Good interpersonal skills. Provided software support and basic networking installations. Installed and supported desktop hardware, operating environments, printers and end-user software applications. The National Coalition for Electronic Education (NCEE),, recommends certain concepts and skills that electronics training programs should teach.Hands-on and classroom training are required. Performed data backup and recovery and coordinated large scale desktop and laptop imaging deployment. Repaired, upgraded, configured, and maintained the hardware and software of desktop computers, laptops, and networking devices. Performed systems administration, troubleshooting, testing & analysis, and hardware/software installation and maintenance services. Performed maintenance on personal computers (workstations) and peripheral equipment, identifying problems and providing appropriate solutions. Performed light Active Directory maintenance such as user password resets and removing decommissioned computer objects. Replaced defective components, and provide technical assistance as directed. Researched, identified and communicated design problems encountered during programming phases and specific problems during the implementation of new software systems. Served as administrator for user accounts and permissions (2000/2003 Server) as well as backing up all images and data. 6. Provided hardware/software support and sales, repairs, and upgrades, including the assembly of custom desktop and laptop machines. Conducted inventory of existing computer software to determine which computers required new anti-virus software. Administered user accounts in Active Directory and Exchange PC and Networking Engineer/Technician Short term contract consultant work through various staffing agencies. Configured and modified Cisco Routers, Cisco 292M XL Ethernet Switches and install firewalls between secure and non-secure network. Established plans for future expansion of additional workstations. Interacted with Network Engineers/Administrators to solve various problems with user ac-counts and connectivity issues. Utilized Microsoft Office Professional (Word, Excel, PowerPoint). Performed warranty repair, hardware/software installation and troubleshooting for Best Buy customers with Performance Service and Replacement Plans. Spearheaded the composition of procedural documents in determining multiple issues. Implemented internet protocols, privacy and firewalls on individual computers and networks. Organisational skills. 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